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Ma Clé IMMO has a collection of privately owned apartments available. The estate agency acts as an appointed representative for seasonal lettings and payment.

Clients can contact us by email at This email address is being protected from spambots. You need JavaScript enabled to view it., via the website www.macle-immo.com and
by telephone +33 (0)4 79 00 91 48.

Booking

Ma Clé IMMO will send you an options contract stating the various facilities and services booked, the cost of the stay, and the payment deadline.

Upon receipt of the contract, check that the facilities and services booked match those requested (descriptions and photographs are for illustration purposes only) and confirm your booking with Ma Clé IMMO before the options deadline by paying a deposit of 30% of the total cost of the stay. This payment indicates your acceptance of the rental sales terms and conditions and confirms your booking. If this payment is not received within the validity period, the options contract automatically becomes null and void. After this payment has been received, you will receive a rental contract, which should be signed and returned to us as soon as possible.

The remaining balance (cost of rental plus additional facilities and services) must be paid 30 days before your arrival date. Late payments will not be accepted and will lead to your booking being cancelled and the loss of your deposit.

In the event that a booking is made less than 30 days before your arrival, you need to send your signed rental contract along with the total cost of the stay. In the case of last-minute bookings made less than 7 days before your arrival, only a debit or credit card payment will be accepted.

Upon arrival at the estate agency, present the rental contract you received after paying your deposit. You will then be asked to pay a damage deposit corresponding to your rental property (100€ / per bed) and the current local tourist tax (0.90€ per person per night) before receiving the keys. If these amounts are not paid, you will not be able to access your accommodation. The damage deposit will be returned to you 1 month after your departure at the latest, minus any deductions to cover the cost of any damage that might occur during your stay.

Modifying or cancelling your booking

Modifications requested by the client

Requests for changes to confirmed bookings must be made in writing. Only changes which result in the client receiving a new, modified contract from Ma Clé IMMO will be treated as confirmed (modifications made to Ma Clé IMMO documents by the client alone will not be accepted).

Under no circumstances will any modification supersede the original conditions for paying the balance of your stay.

Any change of dates or accommodation requested by the client constitutes cancellation of the initial contract (and is thus subject to cancellation charges) and requires that a new booking request be made. The new request must be made in accordance with specific sales terms and conditions, subject to availability.

Modification of any facilities or services booked incurs a 15€ charge.

Cancellation requested by the client

Ma Clé IMMO must be notified of any cancellation in full by registered post or fax; the cancellation date is determined by the date that notification is received.

  • Up to 30 days before arrival date: incurs a penalty of 30% of the total cost of the stay, equal to the deposit paid.
  • Between 29 and 16 days before arrival date: incurs a penalty of 50% of the total cost of the stay.
  • Between 15 days to NO SHOW: incurs a penalty of 100% of the total cost of the stay.

If the client has taken out cancellation insurance via Ma Clé IMMO and the cancellation meets the conditions specified by the insurer, the client may claim reimbursement for the sums paid. Under no circumstances will Ma Clé IMMO reimburse clients personally. In all instances, Ma Clé IMMO retains the administration fee and cancellation insurance.

Interrupted stays

Should a client interrupt their stay, Ma Clé IMMO will not reimburse any payments.

Deferred arrival or no-shows on arrival day

Should a client not inform Ma Clé IMMO of a late arrival or not arrive on the planned arrival day, the agency reserves the right to rent the apartment out again two days after the client’s planned arrival date (as stated in the contract). Any sums already paid for the booking will be rightfully retained.

Insurance

Ma Clé IMMO would like to draw the client’s attention to the existence of an optional insurance policy (Cabinet PM Conseil Assurances - 11 Place du Marché Couvert - BP4 - 91222 Bretigny sur Orge Cedex) covering booking cancellations resulting from one of the reasons listed below. The cost of this insurance cancellation is 3.9% of the total cost of accommodation. Said insurance policy can only be purchased at the time of booking and only covers facilities and services booked by the client at this time. Once taken out, the cancellation insurance policy may not be cancelled.

Définition : the Insured refers to the person booking the stay, their spouse or partner, their parents, parents-in-law, children, sons-in-law, daughters-in-law, brothers, sisters or any other designated individual.

Cancellation insurance

reimbursement of the TOTAL cost of the stay, including any additional facilities or services booked, minus the insurance premium and administration charge.

The cancellation insurance guarantee applies in the event of the following:

  1. Serious illness, serious injury or death of the Insured
    Any deterioration or damage to physical health caused by illness or severe injury that prevents the Insured from leaving either home or the medical establishment treating them on the departure date, accompanied by a doctor’s note or medical certificate precisely stating the aforementioned condition preventing the Insured from taking part in the holiday activity. Relapses of previously recorded illnesses or accidents are only covered on condition that the illness or accident did not recur in the MONTH preceding the booking date.
    In the matter of illnesses/accidents covered by cancellation insurance, the company doctor requires full access to the Insured’s medical records; if no such access is granted, no reimbursement can be made.
  2. Disaster in the Insured’s home
    Fire, explosion, theft, water damage or natural disaster leading to major damage of the Insured’s home, taking place either before departure or during the stay and urgently requiring the Insured’s presence on the site of the accident or in a secondary residence or place of business owned by them.
  3. Work and career
    Inability to take possession of the rental property following the Insured’s dismissal or transfer from work on condition that the event in question took place after the booking date.
    Excluding: dismissal due to serious misconduct.
  4. Transport
    Inability to reach the resort by road, rail or air, on the first day of the stay and during the subsequent 48 hours: roadblocks, strikes, floods or natural disasters that prevent access, certified by the relevant authority; the Insured having a road traffic accident, theft or attempted theft of the Insured’s vehicle in the month preceding the arrival date.
  5. Holiday leave
    In the event of a change to the Insured’s employee holiday allocation on condition that notification of said change is made in the month preceding the date of the start of the break.
  6. Notices to appear
    Administrative or medical notices to appear, or if the person booking the stay or their spouse (or partner) has to start new employment.
  7. Cancellation by the landlord
    Cancellation by the landlord due to their death, serious illness or accident, damage to the property preventing the use of the rental accommodation as a result of fire, water damage, theft, vandalism, storm or natural disaster…

In the event of an interrupted stay or deferred start date: reimbursement of the cost of the stay is calculated pro rata for the period not used following the interruption as a consequence of one of the events numbered above in the cancellation cover as - 1, 2, 3, 4, 5, 6.

Specifically excludes: it is accepted that cover does not extend to the following circumstances: illness or accident of which the Insured had knowledge before the booking date and received treatment for during the month preceding it. Pregnancy, excluding any medical complications that arise from it, miscarriage, childbirth and follow-up treatment in the month preceding the booking date. Hydrotherapy treatments, beauty treatments (except those required as a result of accident or illness), psychological or psychotherapeutic treatment including nervous breakdown. Illness or accident due to alcoholism, drunkenness, use of medication, illegal drugs, non-prescription drugs. Accident caused by sports activity: aerial sports, bobsleighing, skeleton, rock-climbing, ice hockey, motorsports, deep-sea diving.

Contract statement: the Insurer is committed only to the unabridged text of the contract, which is available to the client via the Underwriter.

Liability:Ma Clé IMMO accepts no responsibility in the event of force majeure or steps carried out by anyone outside the organisation, for the day-to-day running of the stay or accommodation, facilities or services provided at this time. Ma Clé IMMO accepts no responsibility for any inconvenience experienced by the tenant caused by third parties. Ma Clé IMMO accepts no responsibility in the event of temporary loss of water/and or energy supply, non-functioning lifts, non-functioning heating or heating installation, …; nor for access routes to the resort or ski lifts being closed…

The tenant is required to take out insurance covering their risk and any damage that they may be held responsible for. Before their stay, the tenant must therefore have checked that his or her domestic insurance policy covers holiday accommodation (holiday rental). The tenant's insurer will have no recourse against the landlord or his/her appointed representative in the event of damage.

Complaints: Any complaints relating to a holiday must be sent to Ma Clé IMMO by registered post with acknowledgement of receipt at the latest 8 days after the end of the stay. Ma Clé IMMO will offer no reimbursement or exchange for services or facilities booked but not used by the client. In the event of a legal dispute, only the Albertville Superior Court is able to make a ruling (73200, France).

Price

Advertised prices are net, excluding additional administration charges but including agency fees, water, heating and electricity.

The Agency accepts payment in cash (Euros), Visa/Eurocard-Mastercard bank card, cheques (Euros) that will clear in France, and holiday cheques.

The rental price excludes bedsheets and household linen (with some exceptions), end-of-stay apartment cleaning (with some exceptions), tourist tax, and the damage deposit.

Use of bed linen is obligatory. Bedsheets can be hired on site (rates between 10 and 15€ depending on the bedding). A pillow and a duvet are provided for every rental bed.

Please note that the top bunk in bunk beds is not suitable for children under the age of 6 years.

Deposit

When you arrive to pick up the keys to your accommodation, you will be asked to pay a damage deposit to guarantee the safety of property and furniture, either:

  • By uncashed cheque: returned to the account holder's address.
  • By bank transfer: to be made before arrival and refunded to your account minus any bank charges.
  • In cash: returned by a postal money order to the address on the contract minus any money order charges.
  • By bank card: via pre-authorised payment.

This damage deposit will be returned to you one month after your departure at the latest, minus the cost of any damage that may occur, or a cleaning fee should the property not be left sufficiently clean after the tenant's departure.

The tenant must not: block outdoor ventilation or mechanical ventilation system openings, put objects or detergent likely to cause damage to or obstruct pipes or other equipment, down sinks, wash basins, bathtubs, toilets or any other sanitary equipment. Should any damage occur, the tenant will be liable for the cost of repairs.

If these charges exceed the amount of the deposit, the tenant is responsible for paying the remaining balance.

Collecting / Returning keys

  • Arrival
    The tenant will be able to collect the keys (2 sets per apartment) from the Ma Clé IMMO estate agency, Rue piétonne de Caron (20 metres before you come to Carrefour Montagne), 73440 Val Thorens, between 5pm and 7.30pm, on the day of arrival.
    In the event of late arrival, the tenant must have paid the damage deposit prior to arrival in order to collect the apartment keys. Whatever the reason for the late arrival, the tenant must contact the estate agency and follow the established procedure.
  • Departure
    Apartments must be vacated by 10am, (unless prior agreement has been made with a Ma Clé IMMO manager). Both sets of keys must be returned, if not then the cost of cutting new keys or changing the locks will be payable by the client or taken out of their damage deposit (rates available on request).
    If the tenant overstays the check-out time, they will be charged for an extra day.
    Apartments must be left clean and tidy, with furniture in its original position, crockery cleaned and tidied away, refrigerators empty and cleaned, bins emptied, bedclothes and pillows folded and packed away in cupboards, and floors cleaned.

Inventory

The client will be provided with an inventory and a property inspection form on the day they arrive. These must be completed and returned to Ma Clé IMMO no more than 48 hours later. If this is not carried out, then no disputes or complaints on the part of the client will be taken into account and and the current tenant may be held responsible for any missing items, additional cleaning, repairs…

Due to the large number of people arriving and leaving on the same days, it is difficult for the estate agency to carry out the apartment inspections in the presence of each tenant, so inspections are instead carried out between each rental period (departure and arrival of the next tenant).

Should the tenant request it, they have the option of being present for a joint inventory inspection, to take place during agency opening hours and before check-out time (10am). An appointment must be made with a member of the agency staff and the sum of 25€ be paid to cover additional costs.

Occupancy

The tenant agrees to be prudent in their occupancy of the apartment, to oversee that the property is treated well and in keeping with the residence’s rules, and that they, their family or friends do nothing whatsoever to disturb the peace and quiet of those around them, and to keep noise to a minimum after 10pm. If the tenant is found to be in breach of these rules, they risk losing their damage deposit and being evicted from the accommodation.

The tenant may under no circumstances sublet the apartment, even free of charge. They must not use the apartment for business purposes and may under no circumstances move furniture around, apart from linen and sundry small items.

The number of people the property may accommodate is limited to the number and name of those stated in the contract throughout the duration of the stay. If this rule is broken, the contract may be immediately terminated with no deduction in the rental price.

Pets are allowed only by prior agreement with the landlord and estate agency. A supplementary 30€ charge for pets must be paid to the agency.

The estate agency reserves the right to visit or intercede on behalf of the landlord during the rental period (putting the apartment on the market, necessary repairs…).

Wi-Fi usage conditions

Some apartments are equipped with Wi-Fi internet connections: the tenant and apartment occupants agree that it is their own responsibility not to share or divulge in whatsoever form, the information (user name, password…) required to allow outside access to the Wi-Fi connection. All network access using the username and password remains the full responsibility of the user.

Use of Wi-Fi is conditional on the tenant and apartment occupants respecting the following provisos. Please note that any use whatsoever of the service indisputably signifies that the tenant and occupants agree to adhere to the following rules, without requiring their signature, regardless of current laws and regulations.

The tenant and apartment occupants agree:

  • not to use Wi-Fi for illicit, forbidden or illegal purposes,
  • not to gather or collect data concerning third parties without their consent,
  • not to defame, circulate, harass, track down or threaten anyone, nor to violate other people’s rights,
  • not to create a false identity,
  • not to try to gain unauthorised access to a service and/or data and/or files,
  • not to circulate or allow the download of any data containing software or other material protected by intellectual property rights, unless you are the holder of the aforementioned rights or have received consent to do so in writing,
  • not to send unwanted messages and not to spam,
  • not to upload, save, publish, circulate or use documents, information, images, videos, programmes, software… that is violent or pornographic in character, contrary to decent morals, or likely to harm the dignity of other people and/or the protection of minors,
  • not to transmit viruses, Trojan horses, logic bombs or any other harmful or destructive programme to other users or third parties,
  • not to try to gain unauthorised access to an automated data capture system or to use one,
  • not to disturb the services and/or content and/or data to which you have access.

Some of the activities listed above may constitute offences of a criminal nature.

It is up to the user to check that they possess the necessary hardware, software and browser required to use this service. The user must take every measure required to protect their equipment and/or own data and/or software, especially from contamination by any viruses that may circulate on the network or due to the intrusion of a third party in the terminal system.

The user is solely responsible for any direct or indirect, material or immaterial damage caused to third parties as a consequence of using this Wi-Fi network.

If the user is found to be in breach of any of the provisos and responsibilities listed above, Ma Clé IMMO will immediately suspend their access rights.

Ma Clé IMMO promises not to share any data gathered during Wi-Fi network registration, nor to share connection data (webpages, date and time of connection and disconnection) collected during use of the Wi-Fi network, and to respect private correspondence received or sent by the user on their network and/or on the internet network. Exceptions may be made to this confidentiality rule only as required by law, in the event of public/legal authorities requesting said information.

Ma Clé IMMO accepts no responsibility:

  • for misuse of the service,
  • in the event of faulty installation and/or faulty configuration and/or user laptop or PDA and/or Wireless LAN network card (IEEE 802.11b) malfunction,
  • should the user breach the aforementioned provisos,
  • should the virtual private network (VPN) not be accessible via the internet,
  • should any disturbance or interruption to network or Wi-Fi access occur,
  • in the event of any disturbance and/or total or partial unavailability of all or part of the services offered on networks operated by a third party,
  • in the event of force majeure as defined by the Supreme Court,
  • according to the terms and conditions provided herein, Ma Clé IMMO will not become involved in any disputes between the user of our services and third parties,
  • according to the terms and conditions stated herein, Ma Clé IMMO offers access to the Wi-Fi network free-of-charge and can under no circumstances be held responsible in the event of disturbance or non-access.

Personal datas

Personal data collected will be electronically processed for the purposes of the registration process. The data recipients are us and our partner the Val Thorens Tourist Office, who may send you updates about the resort. In accordance with the “data and freedom” act of the 6th of January 1978 modified in 2004, you are entitled to access and correct any personal data that concerns you, a right that you can exercise by emailing This email address is being protected from spambots. You need JavaScript enabled to view it.. You may also, for legitimate reasons, object to the processing of data that concerns you. If you do not wish your information to be shared with the Val Thorens Tourist Office, please email the address cited above to that effect.

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